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MORTGAGE

Scalable Solutions to Reduce Servicing Costs and Strengthen Compliance

OUR SERVICES     |     WHAT WE DO     |     RESOURCES

 

AIS provides data, technology, and talent to five of the Top 10 mortgage servicers.

For over 20 years, AIS has partnered with lenders, servicers, and investors to streamline back-office mortgage operations, enhance compliance, and improve overall efficiency. We help mortgage leaders expand their capacity without increasing costs by offering skilled professionals, automation, and data solutions to elevate loan servicing. Whether navigating regulatory challenges or scaling operations, our easy-to-implement solutions provide the flexibility and controls mortgage companies need to drive profitability and operational success.


 

OUR SERVICES

AIS provides end-to-end support for the mortgage industry, offering focused solutions that enhance loan servicing, compliance, and operational efficiency. Our expertise covers both performing and non-performing portfolios, leveraging automation, data integration, and experienced resources to optimize complex, mission-critical processes.

The AIS 24 x 7, global delivery model has successfully supplied mortgage companies with convenient support for time-sensitive initiatives that require keen attention to detail and compliance with industry standards. Our quick mobilization capability - for varying project sizes and complexities - ensures preparedness for urgent client needs.

We provide specialized data solutions that deliver insights for efficiently managing distressed assets, including bankruptcy loans. Designed to meet the most stringent security and performance standards of leading mortgage brands, our solutions enable seamless and secure integration with mortgage servicing operations.

Invoice Processing

PERFORMING LOAN SERVICING

  • Loan boarding and verification
  • Escrow management
  • Lien release and assignment
  • Document collection & indexing
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QUALITY CONTROL / RISK ASSESSMENT

  • Adjustable-Rate Mortgage (ARM) validation
  • Loan modification validation
  • Property preservation/ Inspection validation
  • Lien release validation
Full Account Servicing Bankruptcy

BANKRUPTCY ACCOUNT MANAGEMENT

  • New filing notification and case disposition
  • Docket event monitoring
  • Document prep and court filings
  • Audits and reconciliations
RPA Bot

PROCESS AUTOMATION

  • Document data extraction (OCR)
  • Payment history file conversion (txt to xls/PDF)
  • Prior servicer comments history data reformat (split large data sets into loan-based PDFs)

 

WHAT WE DO

AIS_Mortgage_PERFORMING LOAN SERVICING

Performing Loan Servicing

Mortgage servicing involves time-consuming, resource-intensive, and compliance-sensitive processes that demand precision and consistency. AIS helps servicers cut costs by up to 50% while improving efficiency with domain expertise and automation. Working with AIS, our clients accelerate turnaround times when boarding and verifying loans. With the right combination of mortgage servicing talent and automation tools, AIS enables servicers to more efficiently manage the collection and indexing of mortgage documents without adding overhead.


 

Quality Control / Risk Assessment

AIS works with mortgage lenders and servicers to enhance accuracy, reduce risk, and improve regulatory compliance through specialist-led review and process automation. Our solutions streamline validation processes for ARM adjustments, loan modifications, property inspections, and lien releases - minimizing manual effort and costly errors. With a combination of automation technology and experienced resources, we help servicers improve operational efficiency and drive cost savings.

AIS_Mortgage_QUALITY CONTROL _ RISK ASSESSMENT

 
AIS_Mortgage_BK Account Management

Bankruptcy Account Management

AIS equips clients with the data, technology, and expertise needed to effectively manage bankruptcy accounts. Mortgage servicers rely on our bankruptcy notification and docket monitoring technology to proactively track case updates and legal proceedings. Meanwhile, our dedicated bankruptcy specialists prepare and file court documents, conduct loan audits, and reconcile payments with precision, ensuring compliance and mitigating risk at every stage.


 

Process Automation

AIS automates document data extraction (OCR), payment history file conversion, and prior servicer comment history reformatting, which minimizes common processing delays and operational bottlenecks, manual processing delays and ensuring data accuracy. By leveraging our customized automation tools, servicers can streamline file formatting and increase efficiencies for integrating critical data into their systems.

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RESOURCES

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CASE STUDY
Deploying BPO Strategies in Complex Environments

A top mortgage servicer acquired 7,000 bankrupt loans, requiring audits and ledgers to meet regulations. AIS’s expert team ensured accuracy, completing the complex project in just 45 days. Learn More
Mortgage_CaseStudy_NavigatingNewNorms

WHITE PAPER
Navigating New Norms - Outsourcing As a Catalyst

Explore how lenders and servicers can optimize staffing, technology, and data analytics through strategic outsourcing. Learn how specialized partnerships drive cost efficiency and operational excellence in today’s competitive mortgage market. Learn More

 
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